ILL Delivery

Locker  pickup

Boca Raton patrons may choose to pick up their Branch Campus Deliveries, UBorrows, and Interlibrary Loans from the 24/7-access Lockers in front of the Wimberly Library near Dunkin'.

• For UBorrow requests, please choose Locker Pickup- BOCA ONLY as your pickup location when you place the request.
• For ILL requests, if you would like all your requests to be placed in lockers, you will need to update your user information on your ILL Account by changing your campus delivery location to Boca Locker Pickup.
• To pick up a single request from the lockers, choose Yes on the question 'Would you like to pick up this item from our 24/7 access lockers outside the Wimberly Library?' near the bottom of the ILL request form. This will override the delivery location you have set on your Profile to Locker Pickup for this request only.
• You should receive an email notification that the item has been received by the ILL Office on the Boca Raton Campus to let you know that the item is being processed and should be in the lockers soon. Please allow at least 30 minutes for staff to place your request in the lockers.
• You will need your Owl Card to access the lockers.
• After 48 hours, your item may be moved to the holdshelf at the Service Desk inside the Wimberly Library.
• For step-by-step instructions on placing requests or updating your ILL Account, please check out our Help Guide. You can also contact the ILL Office directly if you have any questions by either emailing us at lyill@fau.edu or calling us during office hours at 561.297.0563.

boca faculty delivery

Faculty members with an office on the Boca Raton campus may have their Branch Campus Delivery, UBorrow, and Interlibrary Loan requests delivered to their office. 

• For UBorrow requests, please choose Boca Faculty - Office Delivery as your pickup location when you place the request. 
• If you would like to opt-in to this service for Branch Campus Deliveries and Interlibrary Loans, you will need to set your delivery location to Boca Campus Delivery (Faculty Only) on your ILL Account. For instructions on creating or updating your ILL Account, please check out our Help Guide.
• You should receive an email notification that the item has arrived at the ILL Office on the Boca Raton Campus to let you know the item is being prepared for delivery to your office.
• ILL staff will use the FAU Directory to verify your current office location when an item is ready to be delivered.
• Deliveries are made once a day, Monday through Friday. Delivery will usually occur on the same day as received from the lending library, but due to weather and time constraints may be the next day.
• If unable to deliver directly to your office, ILL staff will try to deliver the material to your department mailbox if possible. Items will not be left in an unsecured location.
• ILL staff will try to make a second attempt to deliver your request on the next business day. In the interim, your item will be placed behind the Service Desk inside the Wimberly Library. If the second delivery is also unsuccessful, your item will be left on the holdshelf behind the Service Desk inside the Wimberly Library to be picked up at your convenience. Unfortunately, ILL staff are unable to allocate time to continue to make repeated delivery attempts.
• If you would like to change the Delivery Location of material that has already been received, please contact the ILL Office directly for help at either lyill@fau.edu or by calling 561.297.0563 during office hours.

Branch campuses

Jupiter

• When an item is processed by the ILL Office, an automatic Email Notification is sent to let you know that your request has been received. The email will be from lyill@fau.edu and will have a subject line of Requested loan has arrived. Your item will be placed by ILL staff into the intra-campus courier system.
  • Campus deliveries occur once a day, Monday through Friday.
  • Generally allow 2-3 business days from receiving the Email Notification of your item's arrival for it be available for you to pick up.

• When the Jupiter Library receives your hold, they will email you to let you know.
  • The email will be from npbill@fau.edu and will have the subject line of Jupiter Interlibrary Loan Request Has Arrived.

• All ILL and UBorrow holds are placed in the Smart Lockers located in the 24-hour study area for you to pick up at your convenience. You will need your Owl Card to access the lockers.
  • To contact the Jupiter Library, you can call them at 561.799.8560 or Email them directly.

Harbor Branch

• When an item is processed by the ILL Office, an automatic Email Notification is sent to let you know that your request has been received. The email will be from lyill@fau.edu and will have a subject line of Requested loan has arrived. Your ILL hold will then be checked out to your ILL Account by ILL staff. Your ILL hold will then be shipped to the HBOI Library for you to pick it up.
  • Generally allow at least 2-3 business days from receiving the Email Notification of your item's arrival for it be available for you to pick up.

• When the HBOI Library receives your hold, they will email you to let you know. Currently, the HBOI library is not staffed. All requests are routed to a local non-library staff member who will contact you about delivery of your item. Please coordinate with them how you will receive your request.

• All ILL holds are kept on the Circulation desk at the Harbor Branch Library. see previous note above
  • You can pick up your ILL holds with authorized Owl Card access.
• If the lender requires the item to be 'Library Use Only', HBOI patrons will need to view the material at the Jupiter Campus Library. The HBOI Library is not currently able to provide this service.

Davie - Tower - Sea Tech

Davie Students and Sea Tech Students must pickup their holds from the Boca Campus Library.

• Students who work for Faculty members may be able to have items delivered with the pre-approval of the Faculty member and the Head of ILL, with delivery to the Faculty member's office.

Tower Students are eligible for library services through the Broward County Main Library if you want to pick up materials at your local library branch.

• Tower Students may also create and use an FAU ILL Account, if they choose Boca or Jupiter Campus as their pick-up location.
  • For example, if there was an FAU book at the Jupiter Campus you wanted, you could put in a Branch Campus Delivery request for it. It would then be pulled and sent to the Boca Campus, where you would have to come to pick it up.
• Tower Students who work for Faculty members may be able to have items delivered with the pre-approval of the Faculty member and the Head of ILL, with delivery to the Faculty member's office.

Faculty and Staff at Davie, Tower, Sea Tech Campuses may have their ILL holds shipped via campus mail directly to their office.

• When an item is processed by the ILL Office, an automatic Email Notification is sent to let you know that your request has been received.
• The email will be from lyill@fau.edu and will have a subject line of Requested loan has arrived.
• You may receive a phone call to confirm that your office address information is still correct.
• Your ILL hold will then be checked out to your ILL Account by staff.
• Your item will be placed by ILL staff into campus mail and shipped directly to your office.
  • Generally allow 2-3 business days from receiving the Email Notification of your item's arrival for it be delivered to your office.
  • Any questions about your hold, please contact the ILL Office directly.
• Any special instructions set by the lending library will be honored.
  • For example "No Renewals," or "Library Use Only"
  • If the item is listed as "Library Use Only," it will not be shipped to your office. Instead, it will be available for your use at the Boca Campus Library.

Distance Learners

If you are only taking online classes this semester, you are eligible to have your ILL holds shipped directly to your home address.

• ILL staff must first confirm that you do not have any classes on campus.
  • If you already have an ILL Account, please contact the ILL Office to have your delivery method changed. It must be pre-approved by ILL staff before this service may be used.
  • If you do not have an ILL Account, mark "Distance Learner" for your FAU Campus Delivery Location when you create your account.

• If you are currently abroad, we can only fill your Article Requests.

• If you are currently out of state, you will need the pre-approval of the Head of ILL to have anything shipped to you.
  • Please note we can only do this in special circumstances.

• When an item is processed by the ILL Office, an automatic Email Notification is sent to let you know that your request has been received at the Boca Raton Campus and is being prepared for shipment to your location.

• The email will be from lyill@fau.edu and will have a subject line of Requested loan has arrived.

• You may receive a phone call to confirm that your home address information is still correct.

• Your ILL hold will then be checked out to your ILL Account by staff.

• Your item will be shipped via US Mail - Library Rate.
  • Items generally take 3-5 business days to be delivered, though it can take longer for greater distances or during times of high mail volume at the Post Office.
  • We can ship items rush, but you will responsible for any shipping costs over the amount subsidized by FAU for each request. We will not charge your account without your written pre-approval.
  • A tracking number will be provided at your request.