FAQ

Subtitle
Frequently Asked Questions
What is Interlibrary Loan?

The Interlibrary Loan Department is here to facilitate the borrowing of materials from other libraries for your research needs. Be it a book, article, or multimedia item, if the FAU Library doesn’t have it the Interlibrary Loan Department will work to find a copy for you from over 3,600 libraries located across the world.

Where is the Interlibrary Loan Office located?

The Interlibrary Loan Department is located at the S.E. Wimberly Library on the Boca Raton Campus. You are welcome to visit us anytime during our office hours. We are located inside the second floor computer lab on the west side of the building. Our door is the second door on the right on the west side of the lab.

Who is eligible for ILL Services?
  • All FAU enrolled students,* faculty, and staff have Interlibrary Loan Borrowing Privileges.
  • Palm Beach State College South Campus enrolled students, faculty, and staff are also extended Interlibrary Loan Borrowing Privileges through their FAU ILL account; PBSC does not have UBorrow Privileges through FAU.
  • Retired FAU faculty and staff have Interlibrary Loan Borrowing Privileges.
  • SUS Faculty, Visiting Researchers, and Library Volunteers may have Interlibrary Loan Borrowing Privileges with the permission from the Dean of University Libraries.
*Tower Campus students should order materials through the Broward County Library's Interlibrary Loan Department, unless your pick-up location is Boca or Jupiter.
How much does it cost?

The FAU Library does not charge patrons for ILL Services. However, some lenders will only provide materials for a fee. In addition, items published within the last five years may also require a copyright fee to be paid for use. The FAU Library will cover the basic shipping costs on all requests, and will subsidize up to $12 per request for Graduate Students and up to $25 per request for Faculty members.

The ILL Office works hard to fill your requests at little to no cost to you. Any costs over the amount subsidized by FAU for each request will have to be paid by the patron. We will not charge your account without your written preapproval.

How long does it take?
  • Articles – 2 or more business days
  • Loans – 7 or more business days
  • Branch Campus Delivery -- 2 to 3 days
  • International or rare and hard-to-find materials may take longer
Can I do anything to get materials faster?

Yes! For articles, be sure to also include the journal title, the year, and the ISSN number (the unique 8 digit number used to identify a print or electronic journal) with the article title. For loans, be sure you include the ISBN number with the book title.

What is the difference between UBorrow and ILL?

UBorrow allows patrons to directly request materials from participating libraries within Florida’s state University/College library system. This can cut down on the processing time for requests, meaning materials are generally delivered more quickly than traditional ILL Requests. Currently, you can only request books via UBorrow.

ILL Requests are open to all libraries that participate in the interlibrary loan of materials. Requests are not limited to books, but also include requests for articles, book chapters, and multimedia items. As ILL Requests are processed by staff and include lenders outside of Florida, it can take longer to receive materials via ILL than UBorrow.
How do I place a request?

Branch Campus Delivery and ILL Requests are made via your ILL Account. UBorrow Requests are made via your FAU Library Account. Step-by-step instructions can be found on the Requesting Items tab of the ILL Help Guide.

What kinds of materials can I request?
ILL Requests aren't just for books! You can also borrow other materials like:
  • DVDs (movies, TV series, educational)
  • CDs
  • Articles
  • Book Chapters
  • Microfilm/Microfiche
  • Music Scores
  • Audiobooks
  • Thesis or Dissertations
The following items might be difficult to find a lender willing to loan them, but are eligible for ILL Requests:
  • Newly released materials
  • Entire issues of periodicals
  • Genealogical materials
  • Non-circulating materials (reference books, archival materials, special collections, rare or very old books)
  • International materials
  • Textbooks (many libraries are unwilling to loan their copies of textbooks, or will only allow a short-term loan)
The following materials cannot be filled by ILL Request:
  • eBooks
  • Items available at the FAU Library
How many requests can I put in?
  • UBorrow allows for up to 100 active requests.
  • Regardless of the number of requests submitted, ILL Staff will only work on a maximum of 10 requests per person in a single day. Please prioritize your requests.
I got an email my item is ready, now what do I do?
  • If your request is for an Article or Book Chapter, it is available to download from your ILL Account.
  • If your item is a loan and you have a Boca Campus pickup location, your item is now available to pick up at the Service Desk.
  • If you have a Jupiter or HBOI pickup location, your item has been shipped to your campus and you will receive notification from your Branch Campus Librarian when your material arrives.
  • For Davie, Tower, and Distance Learners, your item will be shipped directly to your office and should arrive in a few days.
  • For Boca faculty who choose the Boca Faculty Delivery option, your materials will be delivered to your office.
  • For more information, please see the Item Has Arrived tab of this guide.
Can I get a text when my request is ready?

Yes! You can add text notifications to both your FAU Library Account for UBorrow notifications and to your FAU ILL Account for ILL notifications. For more information, check out the Text Message Notifications tab on the ILL Help Guide.

Can someone else pick up my request?

Yes! You can add Authorized Users to your FAU ILL Account that will allow them to pick up your item for you. They will need to present their ID, and either your ID or your Owl Card when they pick up your item. For more information, please see the Updating User Information section of the ILL Account Information tab of the ILL Help Guide.

How long can I keep my request?

Articles and Book Chapters will remain on your ILL Account for 30 days, before being deleted. You can download and save the file at any time during this period.

UBorrow items are loaned for a period of 45 days from the time the item arrives on campus.

For ILL Requests, the due date is set by the lending library. Generally this will be 4-6 weeks, but it does vary by institution and type of material.

Can I renew my request?

UBorrow items may be renewed once, but the request may not be submitted until the week before the item is due. ILL Loan Requests can be renewed at the discretion of the lending library.

For step-by-step instructions on renewing your materials, see the Renewing & Returning Items tab of the ILL Help Guide.

What happens if my loan is overdue?

UBorrow items are just like regular FAU items, and will begin to accrue overdue fines after the due date. Items not returned in a timely manner will be charged a Replacement Fee, and your FAU Library Account will be blocked until the item is returned and any non-refundable fines/fees are paid.

What happens if I lose or damage my ILL?

You are liable for any replacement costs the lending library charges for the replacement of their material.

Can I pay with a credit card for my fines/fees?

Yes! Charges for lost materials, rush fees, copyright fees, handling fees, service fees, damage costs or any other fees associated with an Interlibrary Loan transaction may be paid by credit card via the FAU Marketplace.

My Article Request was canceled because of Copyright Limitations. Why was that?

Interlibrary Loan reserves the right to refuse to process a request for a photocopy of an item, if, in its judgment, fulfillment of the order would involve violation of copyright law. All article requests must also be for a single article or book chapter only.

For more information on Copyright and Interlibrary Loan:

CONTU guidelines (p. 18)
FAU Libraries Copyright Policies

 

Last modified at 08/10/2018 - 15:50 PM