Interlibrary Loan Assistant Coordinator

Position Summary

The University Libraries at Florida Atlantic University seeks applicants who are committed to supporting the learning needs of students from diverse backgrounds and to engaging communities underrepresented in higher education. Florida Atlantic University is committed to providing an inclusive and welcoming environment for all who interact in our community. In building this environment, we strive to attract students, faculty and staff from a variety of cultures, backgrounds and life experiences. Florida Atlantic University embodies a culture of strategic and collaborative community engagement that results in mutual benefit to the institution and the diverse internal and external communities that it serves.

The FAU Libraries have prioritized working collaboratively with the campus community on a Top 100/R1 research initiative that includes a highly library engaged campus and community environment. FAU Libraries house approximately 3.7 million items and provide access to over 80,000 electronic journals, nearly 500 databases, and a growing collection of e-books and streaming videos.

The Libraries house many distinctive collections, including artist's books, sound recordings, print music, rare books and manuscripts, and University Archives. The Digital Library creates online collections from unique materials housed in Special Collections and University Archives and serves as the University's repository for the intellectual output produced on campus. 

The FAU Libraries seek a high-energy, collaborative, organized, engaged, positive, innovative, strong written and verbal communicator, and self-starter, who adapts well to change and can manage multiple projects. We endeavor to be a highly engaged organization that believes in striving for excellence, utilizing assessment and data for decision-making, and maintaining a culture of appreciation/gratitude, as we pursue a national ranking of Top 100/R1 academic university.

As a member of the FAU Libraries’ Interlibrary Loan Department, and reporting directly to the Interlibrary Loan Manager, the Academic Paraprofessional provides essential support to meet the resource sharing needs of the Florida Atlantic University community. This position will act as the front-facing contact for the Interlibrary Loan Department (ILL), including providing direct customer service support in-person, via technology (e.g. Zoom, MS Teams), and with the departmental email account. They will also work collaboratively within the Libraries’ Interlibrary Loan Department on departmental group projects and tasks.

Summary of Responsibilities

• Work collaboratively to further the Libraries’ Top 100/R1 initiatives.
• Process all returnable lending requests and ensure the prompt handling of special negotiated services, such as UBorrow and Rapid.
• Help oversee ILL technology including the ILLiad module, BookEye scanner, and printers.
• Take the lead on ILL-specific data projects.
• Assist in the assessment of departmental services to identify issues and ensure best practices are followed.
• Act as the main backup for both lending article requests and borrowing requests.
• Assist in promoting ILL services to students and faculty via tabling and other forms of engagement.
• Assist with student supervision.
• Participate in Library and University Committees.
• Participate in Library Engagement Activities.
• Actively pursue professional development opportunities.
• Other job-related duties as assigned.

Minimum Qualifications

 Master's degree from an accredited institution in an appropriate area of specialization; or a bachelor's degree from an accredited institution in an appropriate area of specialization and two years of appropriate experience required.

Preferred Qualifications/Skills

• Two years of appropriate office or customer service experience.
• Ability to pay attention to details and meet deadlines.
• Demonstrated effective time management and organizational skills.
• Demonstrated effective communication and collaboration skills.
• Demonstrated ability to be flexible with work schedule.
• Experience working in libraries or in an academic organization.
• Experience with Microsoft products such as Word, Excel, Teams, SharePoint.
• Experience with Google products.
• Experience in using ILLiad, Rapid ILL, or OCLC WorldShare.
• Experience working with an integrated library system (ILS) and discovery tool, ExLibris Alma/Primo VE experience.
• Experience using scanning equipment, Bookeye.
• Experience corresponding via multiple means of communication (email, phone, and other online meeting systems, e.g. Microsoft Teams, Zoom).

Knowledge, Skills, and Abilities

• Demonstrated strong commitment to service excellence.
• Ability to lead, coordinate, and contribute to multiple projects from conception through implementation.
• Ability to be flexible and nimble and cope with change.
• Ability to prioritize duties with the ability to reprioritize as necessary and meet deadlines.
• Ability to work effectively under pressure.
• Ability to respond effectively to questions from individuals both external and internal to the University.
• Demonstrated strong customer service orientation.
• Demonstrated student focus.
• Demonstrated strong interpersonal skills.
• Demonstrated problem-solving and communication skills.

FAU Benefits and Perks

FAU offers significant competitive benefits and perks. In addition to helping drive change and having a positive impact by supporting our students, staff, faculty, and local communities, FAU offers:

• Excellent benefit packages including Medical (PPO/HMO $50 per month single & $180 per month family), Dental, Vision, Life Insurance, Flexible Spending plans, Employee Assistance Program (EAP) and much more.
• State retirement options including tax-deferred annuities and Roth 403(b) plans.
• State employees Public Service Loan Forgiveness (PSLF) program - https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service
• Flexible work arrangement plans - https://www.fau.edu/hr/employee_relations/flexwork.php
• Sick Leave Pool Program
• Paid time off (eligible employees) including vacation and sick leave, 1 personal day, 9 paid holidays, and paid winter break (at President’s discretion).
• Paid Community Engagement Volunteer Service Day - https://www.fau.edu/hr/files/COMMUNITY_ENGAGEMENT_VOLUNTEER_LEAVE4-2015.pdf
• Employee Educational Scholarship Program (EESP) for eligible Staff/Faculty - Tuition assistance after 6 months of full-time employment. For in-unit faculty, the EESP program may be extended to spouses and dependent children (eligibility rules apply).

For details on FAU's outstanding offers, visit us at https://www.fau.edu/hr/benefits/index.php.

Work Days and Hours

Monday – Friday, 8:00am – 5:00pm. Some weekends and nights as needed to meet academic deadlines. This position will primarily work on the Boca Raton Campus but may at times be asked to work at one of five other FAU campuses with advance notice.