FAQ

Subtitle
Medical Collection's Frequently Asked Questions

Location 

What is the Library's address?

The medical librarians maintain primary offices in the 103 suite of Wimberly library. 

Florida Atlantic University
Wimberly Library, Bldg. 3
777 Glades Road
Boca Raton, Fl. 33431 

 

In addition, the medical librarians staff an interactive service point at the College of Medicine, located in the Hennekens Library & Technology Hub, for a minimum of 10 hours a week. OwlCard is required for swipe access. 

Charles E. Schmidt College of Medicine

Bldg. 71, Room 102

Hennekens Library & Technology Hub

How do I get to the library if I am driving?

Click here for Google Maps and Directions.

From the Turnpike or I-95, take the Glades Road exit east. Drive until you pass the University Commons shopping center on your right hand side and the Boca Water Plant on your left. Prepare to turn left onto W University Drive at the first light after you have passed both (less than ½ mile). 

If you need to purchase a Yellow guest pass, make sure you are in the right of the two left turning lanes to visit the Information Booth, located on the right side of the road as you enter the campus. Otherwise, after turning, take W University straight. Prepare to turn right onto Volusia St, at the second traffic light. If you have a Yellow guest permit, you may park in a parallel spot along Volusia St. or park in Parking Garage I, on your left, if there are spaces. If you are parking at the meter, continue on Volusia past the garage and around the bend. The parking lot immediately on your left after the curve is Lot 19. Park in a spot that has numbers and pay at the meter. Please do not park in a red faculty/staff spot unless you have a red permit. 

If there are no spots in either location, a campus wide parking map is available on the FAU Parking and Transportation Services' website: fau.edu/parking. A Google map is available here

Are there guest spots to park in? 

Yes. There are limited Meter Maid guest parking outside the library in lot 19. For a full list of alternate metered guest spots that are in the vicinity to the library, please see the FAU Parking Map available via one of the links provided below. 

Please note that there is a parking price increase effective 1/1/2018. Meter Maids will employ a new technology that uses Pay by Plate and are $2/hour. The new technology will allow parking enforcement officers to scan a license plate and immediately view their paid/unpaid status. 

Yellow guest passes may also be purchased that will allow you to park in any Blue (student) lot. You should not park in a metered spot if you have purchased a yellow guest pass. Library visitors with a yellow pass can park in Garage I. A list of alternative Blue lots can be found using the FAU Parking and Transportation Services' campus wide parking map. Please see their main website at fau.edu/parking or click here

Is there a charge to park on campus? 

Yes. Unfortunately the campus does not offer any gratis parking. However FAU does offer the following options: 

Yellow guest passes can be purchased in advance at www.fau.edu/parking starting at $5 for a one-day pass, (price effective 1/1/2018). These yellow decals can also be purchased in person at the visitor booth that is located on the right side of the road just as you enter the FAU campus from the Glades road entrance on W University Drive. You may park in any Blue (student) lot with a Yellow permit. Do not park in a metered spot. 

Effective 1/1/2018, Meter Maids are $2/hour with no change given. From the parking website: "Visitors will now Pay by Plate. Pay by Plate takes three simple steps. Customers park, walk up to the nearest Pay by Plate machine, punch in their license plate number, and make their payment. This new technology will also allow parking enforcement officers to scan a license plate and immediately view their paid/unpaid status." 

Single space meters are $.05 for 3 minutes, $.10 for 6 minutes, and $.25 for 15 minutes.

How do I get to the library from the College of Medicine? 

From the south entrance of the College of Medicine, start walking west until you have walked through the Behavioral Sciences Building (BS-12). Turn left and walk south on the Breezeway until you see the Hillel Jewish Life Center. Turn right once you pass it and continue until you walk by the Chick-fil-a. S.E. Wimberly Library will be on your right. 

Where can I study in the library? 

A PDF of the library building can be viewed here

The library has both group tables as well as individual study carrels located on all five floors, and in both the east and west wings. Individual study spaces can be found on 1E, 2E, 2W, 3E, 3W, and 4E. Collaborative group tables can be found on 1E, 1W, 2E, 2W, 3E, 5E. 

Small and large group study rooms can be checked out at the Service Desk on a first come-first serve basis. For more details regarding study rooms please visit the Space and Room Usage Policy Section VI, subheading C. 

A grad study lounge in located on the second floor, west wing of the library. To enter, swipe your owl card. 

Are there places for grad students to study at the library?

Medical students have access to the graduate student lounge located on the second floor west in the library. Simply have your activated Owl Card in hand to swipe for entry access. The lounge hours are the same as the library’s. 

A group study room inside the grad lounge can be checked out at the Service desk. Please inquire about the check-out policy with the Access Services staff. 

To activate your Owl Card, stop by the first floor Service Desk. To view the graduate student lounge policy, click here

Do you have a Serenity Room?

The Serenity Room, located in LY347, has been established to provide a quiet space for members of the FAU community to pray, meditate, and reflect. It is a non-denominational space available for use mostly on a first-come, first-served basis. Some time-sensitive uses may be scheduled. Access to the room will require an FAU Owl card.

Who do I contact in the Medical Library if I need help? 

Amanda Chiplock, Department Head & Senior Medical Librarian, Co-Director, Lifelong Learning & Discovery Thread (College of Medicine)
Email: achiplock@health.fau.edu
Phone Number: (Library) 561-297-4103 or (COM) 561-297-4005

Tiffany Follin, Medical Liaison and Outreach Librarian
Email: tfollin@health.fau.edu
Phone Number: 561-297-3642

  • Tiffany Follin is the primary medical library contact person for all off-campus clinical faculty, all residents, and FAU's COM community partners. In addition, she acts as a liaison between various parties and the library resources 


General Medical Library Questions
librarymed@fau.edu 

For in-person help with a medical question, do I need to make an appointment? 

Drop ins are always welcome! You do not need to make an appointment with us, although it is always appreciated if you do. 

With the opening of the Hennekens Library and Technology Hub, the medical librarians will both staff the new space while maintaining primary offices within the 103 suite of the Wimberly Library. We are both more than happy to make arrangements to meet with you at the Hub outside of our staffed hours. 

What if I need help after hours? 

You may email the medical library at any time of day or night and we will respond as soon as possible. If your query needs immediate attention outside of standard business hours, there are several alternative options to try.

Instruction and Engagement Services Department: (561) 297-4318 
Monday-Thursday: 9am-7pm
Friday 9am-6pm

Ask-a-Librarian
Live chat: 
Sunday-Thursday: 10am-Midnight
Friday & Saturday: 10am- 5pm. 

FAU Library Services desk: (561) 297-6911 (For library access issues, or to reset your PIN, please call this number)
Sunday: Noon- 2am.
Monday-Thursday: 8am-2am
Friday: 8am-6pm
Saturday: 10:30- 6pm

Access

I have a current affiliate clinical faculty contract with FAU's College of Medicine; can I access the collection?

YES! Florida Atlantic University College of Medicine clinical faculty are entitled to access many of the library's print and online resources. If you have a current contract with the College of Medicine, we are here to help you access those resources. 

A full list of authorized borrowers can be found here that lists your borrowing privileges. If you have any questions, please do not hesitate to reach out to Tiffany Follin at tfollin@health.fau.edu

What is EZproxy/Off Campus Connect?

EZProxy/ Off Campus Connect is a way to let the system know that you are currently affiliated with FAU. Because many of the databases offered by the FAU Libraries are restricted to currently registered students, staff, and faculty of FAU, signing into EZproxy is the “handshake” that welcomes you into our online facility.

It is important that it is only you that uses your FAUnet ID, and your ID is not used by anyone else. FAU Libraries must follow the licensing agreements of database providers and the use of your FAUnet ID and password by anyone else other than yourself would be in direct violation of licensing agreements. 

You do not have to sign into EZproxy if using a campus computer.

How can I find my FAUnet ID/reset my password?

If you have forgotten your FAUnet ID/password, you may use the FAU Self-services portal here:https://accounts.fau.edu/SelfService 

You can also contact OIT to retrieve your FAUnet ID and/or reset your password. 

OIT Phone number: 561-297-3999
Websitehttps://helpdesk.fau.edu/TDClient/Home/ 

Who can use my FAUnet ID?

Only the person who the FAUnet ID belongs to may use the ID. Due to the licensing agreements of database providers, your FAUnet ID should not be given or used by anyone other than yourself. If you think it may be being used by someone else, please change your password to safeguard your privileges to the FAU Libraries resources. 

Does Wimberly Library offer any 24-Hour days?    

Glad you asked! On Monday, February 11th, the library will go 24/5 on a trial basis for the Spring 2019 semester. Students, faculty, residents, and staff are able to access the building from noon on Sundays until 6 pm on Fridays. Saturday hours remain the same. Please note that from 10pm- 7:30am, a valid Owl card will be required to gain access or re-entry to the building. 

To read the full library news release, click here

 

Can the public access the medical library's resources? 

The medical library is a part of the Wimberly Library and the public can access the physical building. Please note that Public access is restricted from 10pm to 7:30am, and all persons present, entering, or re-entering the building must show a valid Owl or Panther card. There are guest passes to use the computers and printing services are available after you set up and add money to a guest account. Public guests must pay for parking, however, and if they wish to check out physical books from the collection must obtain a SEFLIN or Sunshine card. For more information, please call Access Services at 561-297-6911 or see one of the websites below in regards to the Sunshine or SEFLIN card. Please keep in mind that some of our library resources are restricted by license agreements with the publishers to College of Medicine faculty and students. 

Sunshine Card 

SEFLIN Card 

Does the FAU Library have restricted hours for the public? 

Effective February 11th, the library will offer 24/5 services on a trial basis for the Spring 2019 semester. During 24/5 hours of operation, all library users who enter, or those remaining in the library from 10:00 pm to 7:30 am, Sunday through Thursday, must be currently enrolled students, faculty, residents, or staff and they must have a valid FAU ID (Owl Card) or PBSC ID (Panther Card) in their possession.  Library users not having a valid FAU ID (Owl Card) or PBSC ID (Panther Card) in their possession will not be able to enter or remain in the library during these hours.

If a question arises about legitimate credentials for the Library, the Access Services staff reserve the right to approve or deny entry. 

owlcard

Do I need an OwlCard? 

While an OwlCard is necessary to have if you would like to check out print material, you can access the online library materials by using only your FAUNet ID and password to log in via EZProxy/Off Campus Connect.

You will need an OwlCard to access the library from 10 pm to 7:30 am, Sunday through Friday. 

Who do I contact regarding my OwlCard? 

If you are an affiliate clinical faculty member, please contact Stephanie Gabrielsen. 

Stephanie Gabrielsen
Administrative Specialist
Charles E. Schmidt College of Medicine
Florida Atlantic University
777 Glades Road, BC 71, Room 215
Boca Raton, Fl 33431
561-297-0022
Email: sgabrielsen@health.fau.edu 

If you are a student, faculty, resident or staff member please contact the OIT Helpdesk at 561-297-3999. 

I can't find my OwlCard... can I still access EZProxy without it?

Yes. Use your FAU NetID and password when signing into EZProxy by clicking on the “FAUNetID Sign On” box located on the left side of the Off Campus Connect login page. 

Do I need my OwlCard to enter the library? 

Effective February 11th, the library will offer 24/5 services on a trial basis for the Spring 2019 semester. During 24/5 hours of operation, all library users who enter, or those remaining in the library from 10:00 pm to 7:30 am, Sunday through Thursday, must be currently enrolled students, faculty, or staff and they must have a valid FAU ID (Owl Card) or PBSC ID (Panther Card) in their possession.  Library users not having a valid FAU ID (Owl Card) or PBSC ID (Panther Card) in their possession will not be able to enter or remain in the library during these hours.

If a question arises about legitimate credentials for the Library, the Access Services staff reserve the right to approve or deny entry. 

I can’t find my OwlCard... can I still check out print materials?

Unfortunately you cannot check out print materials without your Owl Card. If you are an clinical faculty and need a replacement card, please contact Stephanie Gabrielsen by email or phone: sgabrielsen@health.fau.edu or 561-297-0022. 

Students will need to visit the owl card center for a replacement. Please see their page here

If you find yourself in the library without your OwlCard, material can be placed on a 24 hour hold shelf located at the Services Desk. 

Do I need anything else besides my OwlCard to check out materials?

If you are an clinical affiliate faculty member, you will need to provide the Service desk with a copy of your letter of assignment to keep for their records. 

For more questions please contact Access Services at 561-297-6911 or lycirc@fau.edu 

Does my Owl Card grant me access to the grad lounge in the library?

Medical students have access to the graduate lounge located on the second floor west in the library. Simply have your activated Owl Card in hand to swipe for entry access. The lounge hours are the same as the library’s. 

To activate your Owl Card, stop by the Services Desk. 

Resources

What is "Find it @ FAU"?

When searching in one of the FAU Libraries electronic resources, Find it @ FAU provides direct links from a citation in one database to the full text of that article (when available) in another FAU Libraries database.

The direct link may take you to the full text article within an electronic journal or an electronic book. Find it @ FAU will also link you to the FAU Libraries catalog so that you can check to see if FAU owns the item. If we don't and the full-text is not available online, you may request it through Interlibrary Loan (ILLiad).

When you are searching the FAU Libraries databases, you may be in a database which provides access to full-text articles only, citations and some full-text articles, or citations only. If you are searching in a database where you do not have immediate access to the full text, clicking on the button will provide the following options when available:

• view the full text of the article online by linking to another FAU Libraries database
• check the FAU Library Catalog to see if FAU owns a book or journal and whether it's available
• request delivery of the article, book, or document from Interlibrary Loan (ILLiad)

(Options may differ depending upon the citation you select). 

For more information, please visit the “Find it @ FAU Frequently Asked Questions” page. 

I found an article but I am told I need to pay for it/ am not able to access it. What does this mean?

If you encounter this message while off campus, it is possible you were not signed into EZproxy when you started your search. 

Troubleshoot by opening a new window and signing into OffCampus Connect/EZproxy

If already signed in, the article may be unavailable and need to be requested through Interlibrary Loan. 

If you have questions regarding ILL or are still experiencing a problem with the article access, contact Tiffany Follin attfollin@health.fau.edu

I found/ need an article but FAU does not have access to it! What do I do? 

Feel free to email Tiffany Follin at tfollin@health.fau.edu to confirm that the Library does not have access to the article through an alternate source. If the article is not available there are two options: if you are a COM faculty member, the article can be requested on your behalf though the medical library’s account or you can choose to sign up for an ILL account which you will have direct and sole access to. 

FAU College of Medicine students are more than welcome to call/email to confirm an article is not available before placing an ILL request. 

Can I suggest an item for purchase if I can't find it in the FAU Library collection? 

Absolutely! You may make suggestions for purchase by filling out the electronic form located here

Suggestions will be taken into consideration when funding is available, but cannot be guaranteed for purchase. Please feel free to check if you are able to obtain the material through ILL in the meantime. 

Our Collection Development policy can be found here, or by visiting our Medical Library Portal “about” page here

Is searching the library catalog different than searching SearchWISE?

Yes. The Library catalog will search material owned by FAU Libraries and tell you if they are available to check out. SearchWISE is a comprehensive search tool that allows you to also search and look through online articles, journals, and databases. 

For a more comprehensive explanation of SearchWISE, please see the SearchWISE FAQ page

When I search for material, I see a blue UBorrow tab at the top of the page. What is it and how is it different than ILL?

UBorrow is similar to ILL in that it is a service for bringing material into FAU from an outside source. You will receive an email when material arrives and they will be kept at the Circulation desk for pickup anytime during library hours. The difference is that UBorrow allows you to directly request materials from participating libraries within Florida’s state university/college library system. Material tends to be delivered more quickly but the drawback is that only hard copy materials may be requested at this time. If you are searching for an article, UBorrow may not be the best option.

UBorrow also is accessible with your OwlCard barcode and does not require you to sign up for an account. 

Where can I find a specific medical database?

On the Medical Library Portal, the frequently used databases are listed under the “Research tab” on the left side of the page. If the database you are looking for is not listed, the last link at the very bottom of the section is the “all medical databases” hyperlink and will lead you to the list of all Medicine, Nursing & Health Sciences Databases. Either search for the database using the search box or scroll through the list provided. 

Alternatively via the main library page, you may click on the “Indexes/Databases” hyperlink under the quick links tab. You may either search for the database using the search box or you may choose to bring up a list of databases to browse; under the search box, you will see a box labeled “browse databases by format or subject” field- click to drop down a menu and select Medicine, “Nursing & Health Sciences Databases.” Click “search.” 

Where can I find a specific medical journal?

On the Medical Library Portal, the “E-Journals” hyperlink is located under the Research tab on the left side of the page. You may either look for a specific journal using the “search” box or browse through specific topics by selecting the “health sciences” option located in the drop down box under the search box. Click “search.” Once you click on a specific subject heading, you will be presented with the associated journals. Alternatively via the main library home page, you can click the “Electronic Journals” hyperlink under the quick links tab. Follow the same directions as above. 

Does the medical library have any tutorials on specific databases or resources? 

UBorrow is similar to ILL in that it is a service for bringing material into FAU from an outside source. You will receive an email when material arrives and they will be kept at the Circulation desk for pickup anytime during library hours. The difference is that UBorrow allows you to directly request materials from participating libraries within Florida’s state university/college library system. Material tends to be delivered more quickly but the drawback is that only hard copy materials may be requested at this time. If you are searching for an article, UBorrow may not be the best option.

UBorrow also is accessible with your OwlCard barcode and does not require you to sign up for an account. 

Where can I find a specific medical database? 

On the Medical Library Portal, the frequently used databases are listed under the “Research tab” on the left side of the page. If the database you are looking for is not listed, the last link at the very bottom of the section is the “all medical databases” hyperlink and will lead you to the list of all Medicine, Nursing & Health Sciences Databases. Either search for the database using the search box or scroll through the list provided. 

Alternatively via the main library page, you may click on the “Indexes/Databases” hyperlink under the quick links tab. You may either search for the database using the search box or you may choose to bring up a list of databases to browse; under the search box, you will see a box labeled “browse databases by format or subject” field- click to drop down a menu and select Medicine, “Nursing & Health Sciences Databases.” Click “search.” 

Where can I find a specific medical journal? 

On the Medical Library Portal, the “E-Journals” hyperlink is located under the Research tab on the left side of the page. You may either look for a specific journal using the “search” box or browse through specific topics by selecting the “health sciences” option located in the drop down box under the search box. Click “search.” Once you click on a specific subject heading, you will be presented with the associated journals. Alternatively via the main library home page, you can click the “Electronic Journals” hyperlink under the quick links tab. Follow the same directions as above. 

Does the medical library have any tutorials on specific databases or resources? 

Yes, the department provides online tutorials in our Guides. We are also working to create video tutorials. If you have suggestions for video tutorial topics for learning and exploring library resources, please feel free to email Tiffany Follin at tfollin@health.fau.edu for consideration.

Interlibrary Loan (ILL) 

How do I sign up for an ILL Account? 

Click on the red “Create an ILL Account” hyperlink on the Interlibrary Loan homepage. Then look for the red “Click Here”hyperlink at the bottom of the next page. Fill in the form and hit “submit.” If you have questions about the process or experience a problem, please contact Tiffany at 561-297-3642 or email at tfollin@health.fau.edu

The interlibrary loan office can also be contacted directly at 561-297-0563, as well as the Circulation desk at 561-297-6911. 

What is the cost of using ILL?

The cost of ILL is usually free. Basic shipping costs are covered by the FAU Library and Faculty requests are subsidized up to $25 per request while Grad student requests are subsidized up to $12 per request. If a material costs more than that amount due to copyright fees or other reasons, FAU will not automatically charge you. Your request will be canceled and you will have the option to pay the difference to bring in the material. 

How long will ILL materials take to arrive?

Because the material can come from any participating library, arrival times vary. Electronic articles have a turnaround time of a couple hours to 2 or more business days while hard material loans are 7 or more days. Hard to find material can take longer and some may not be obtainable at all. 

(Trick of the trade: if you do not have a set need by date, open your “not needed after” field to give the system more time to work on your request before being canceled when it reaches the auto-filled date without finding a lender.) 

I placed an ILL request-how do I know when an item is ready?

If a physical material, upon its arrival at FAU you will receive an email that your material is ready for pick-up. The material is held at the Circulation desk, which is on the left after you enter the library, and can be picked up anytime during library hours. If you have any questions about picking up your material, please call the Circulation desk at 561-297-6911

Upon receipt of an article/ online resource from a lender, you will receive a notification email with directions to access your article after signing into your ILL account. 

Is there a way to track my request?

Yes. When you log into your ILL account, you will see the “outstanding Requests” box in the center of the page. Your transaction numbers are hyperlinks that will lead you to information about the material’s status once clicked. Tracking information will be at the bottom of the page. 

Misc. 

I don't see my question here and think it should be. Who can I send a suggestion to? 

We appreciate any feedback you would like to give and of course would like to make this page more informative to those who reference it. Please send your question to Tiffany Follin at tfollin@health.fau.edu for consideration. 

Last modified at 02/05/2019 - 19:21 PM