This is an exciting time to consider a leadership role at the Florida Atlantic University Libraries. The Libraries are realigning their organizational structure and services to position them more strategically and effectively to support the current and future needs of Florida Atlantic University’s students, faculty, and the broader community. FAU Libraries are committed to developing and strengthening partnerships with the colleges and other units in support of the University’s mission of excellence and innovation in teaching, outstanding research and creative activities, public engagement and distinctive scientific and cultural alliances, as well as its strong commitment to the success of all students and opportunities for lifelong learning. The Libraries have articulated a new strategic plan.
The FAU Libraries are pleased to announce the newly created position of Director for Information Technology Services. This position will be responsible for successfully managing Information Technology Services (ITS) within the FAU Libraries. ITS is a highly service oriented, creative, and innovative department that is currently staffed by five IT professionals in Administrative, Managerial, and Professional (AMP) positions. ITS staff responsibilities include desktop support, managing the virtual and physical servers, EZproxy (authenticated off-campus access to online library resources), programming and web development, as well as other IT initiatives to enhance information technology services to our user population and the efficiency and work productivity of library staff. The ITS portfolio does not include the ILS or the Digital Library.
It is the expectation that all FAU Libraries staff members will demonstrate exceptional workplace behaviors in the execution of their specific position responsibilities. These behaviors are customer focus, collaboration, creative problem solving, continuous learning and a commitment to diversity. In addition, managers and supervisors are expected to help develop a common vision by providing clear direction and priorities, clarifying roles and responsibilities, and promoting mutual understanding through effective communication. They are also expected to take the time to effectively plan and evaluate performance, provide feedback, recognition and coaching, and develop employees to achieve their personal and organizational goals.
Reporting to the Assistant Dean for Information Technology, Assessment, and Project Management, the Director for Information Technology Services will supervise all staff and oversee the workflow of ITS including a new service desk which is being established to further support the IT needs of library staff and students. This is one of several new and exciting initiatives that are currently underway as a result of a recently completed external review of ITS. With the understanding that technology is a means to an end, and the end is exceptional customer service, the incumbent will plan, implement, and evaluate operations, establish policies and procedures, and set priorities in consultation with the Assistant Dean and client departments.
The Director must foster an environment of effective communication, collaboration, and collegiality with all Library departments/units, the partner campus libraries, and the University community and will work closely with Library Administration, University IT (Office of Information Technology), and other stakeholders in optimizing the FAU Libraries IT support and services.
The incumbent will serve as a member of the FAU Libraries Leadership Team which includes the Dean, Assistant Deans, and department and unit heads.
The ideal candidate will possess a strong commitment to providing excellent customer service; strong leadership skills; demonstrated interpersonal skills encompassing the ability to interact with a variety of colleagues and levels of staff; ability to use technology in creative ways to solve problems and create efficiencies; demonstrated ability to promote teamwork, equality, and inclusiveness; and excellent written and oral communication skills.
- Provide a leadership role in helping to define the vision, strategic direction, and priorities of information technology for the FAU Libraries.
- Through exceptional customer service, accountability, and cost effectiveness, ensure that the ITS Department fulfills its critical role in providing technical research, support, project management, and services in coordination with all library departments/units to successfully achieve the libraries’ strategic goals.
- Plan, implement, and evaluate operations, establish IT policies and procedures, create and maintain internal Service Level Agreements (SLAs), and coordinate and define technology requirements for library-wide projects and initiatives.
- Supervise and mentor ITS Department Administrative, Managerial, and Professional (AMP) staff.
- Design efficient and productive ITS Department workflows with a focus on outstanding customer service that is responsive, proactive, and documented in the SLA; track and ensure effective communication regarding the progress of deliverables; and ensure the timeliness and the quality of customer service for all stakeholders.
- Support a creative and dynamic team environment that values problem solving, innovation, and continuing education opportunities with expectations for continuous improvement regarding all customer service and technical aspects of the ITS Department.
- Collaborate with the Libraries’ Business Manager to prepare budget allocations for IT expenses and oversee the IT budget as approved by the Dean of University Libraries.
- Support the development of IT training and resources for more effective uses of technologies in the FAU Libraries by library staff and the University community.
- Provide statistical data and reports as required.
- Engage in assessment of services regarding user satisfaction/user experience in coordination with overall assessment projects at the FAU Libraries.
- Serve on library and university-wide committees and take a lead role in library-wide projects and initiatives as needed.
- Engage in ongoing professional development.
- Prepare quarterly reports and meet with the Assistant Dean to review quarterly goals. Prepare an Annual Report for ITS Department activities and accomplishments including statistical reporting, budgeting, personnel placement/utilization, training, and the goals of the ITS Department.
- Perform other duties as assigned.
- A master’s or bachelor’s degree from an accredited college/university in computer science, information systems, or related field of study and at least five (6) years of progressive experience in supervisory responsibilities, computing, and information technology with emphasis on project management and business analysis is required.
- Knowledge and understanding of higher education, governmental agency, corporate, and/or industry project management methodologies; Strong cross-group negotiation and conflict management skills.
- Ability to be an influential and articulate leader who can communicate project management and business analysis-related concepts to a broad range of technical and nontechnical employees including faculty, staff, and administrators. Ability to write effectively and professionally.
- Demonstrated success in providing excellent customer service and managing people including evaluation, goal setting, and the mentorship and the professional development of direct reports.
- Ability to articulate a vision of and commitment to technology as a strategic driver for core services in a rapidly evolving technical landscape.
- Demonstrated ability to manage a complex workload, prioritize tasks and use good judgment in providing services based on goals.
- Demonstrated success in managing and directing the work of teams that require initiative, flexibility, and the ability to adapt and work creatively in a complex, rapidly changing technical environment.
- Experience working with budgets and strategic planning.
- Experience evaluating, recommending, and implementing current and emerging technologies to improve operations and services.
- Willingness to consider new approaches, with experience in developing and implementing new ideas in a complex organization and with a focus on exceptional customer service.
- Demonstrated ability to plan, communicate, and generate buy-in for projects, priorities, and goals with the ability to successfully facilitate conflict resolution.
- Experience using statistics and data analysis to improve transparency and document work outcomes.
- Commitment to diversity and inclusion and developing a nurturing environment for staff of all backgrounds (FAU Libraries Diversity & Inclusion Statement).
- Master’s degree from an accredited college/university in computer science, information systems, or related field of study.
- Five years of post-master’s professional experience in technology services and applications in higher education.
- Current knowledge of trends and best practices in library and educational technology in higher education.
- Experience working in an academic library environment.
- Experience with remote authentication such as EZproxy, Systems Center Configuration Manager, and Hyper-V.
- Successful change management experience.
- Experience supervising Administrative, Managerial and Professional (AMP) staff.
- Experience creating and maintaining ITIL based Service Level Agreements.
- Working knowledge of/experience with vendor and contract negotiation.
- Experience working in a multi-campus environment or in multi-institutional consortia.
- Experience working successfully in a unionized academic environment with a clear understanding of the principles of shared governance.
Searches are conducted in accordance with the state of Florida open-record laws. FAU is an Equal Opportunity, Affirmative Action employer.