FAQs

You can request audiovisual materials from Jupiter by submitting a request to the Interlibrary Loan Department. You will receive an e-mail when the items are available for you to check out from the Circulation Desk on the first floor.

Because the material can come from any participating library, arrival times vary. Electronic articles have a turnaround time of a couple hours to 2 or more business days while hard material loans are 7 or more days. Hard to find material can take longer and some may not be obtainable at all. 

(Trick of the trade: if you do not have a set need by date, open your “not needed after” field to give the system more time to work on your request before being canceled when it reaches the auto-filled date without finding a lender.) 

UBorrow items may be renewed once, but the request may not be submitted until the week before the item is due. ILL Loan Requests can be renewed at the discretion of the lending library.

Branch Campus Delivery and ILL Requests are made via your ILL Account. UBorrow Requests are made via your FAU Library Account. Step-by-step instructions can be found on the Requesting Items tab of this libguide.

Graduate students, including Medical students, have access to the Graduate Student Lounge located on the second floor west in the library. Simply swipe your Owl Card for access. The lounge hours are the same as the library’s.   If you are a graduate student and your Owl Card doesn’t give you access to this room, first make sure that you are swiping with the magnetic strip facing the door.  If you still can’t open the door, email your name and Z number to graduatecollege@fau.edu  with “Grad Student Lounge Access” in the subject line.