FAQs

I have checked out something and need to keep it longer. What do I do? (Media Center)*

Contact The Media Center at 561-297-3704 and we will make every effort to accommodate you. Do not keep materials past the return date without calling us.  Someone may have a prior reservation for the material.

* This is for Faculty/Staff only.

Are the guest spots to park in?*

Yes. There are limited Meter Maid guest parking outside the library in lot 19. For a full list of alternate metered guest spots that are in the vicinity to the library, please see the FAU Parking Map available via one of the links provided below. 

Please note that there is a parking price increase effective 1/1/2018. Meter Maids will employ a new technology that uses Pay by Plate and are $2/hour. The new technology will allow parking enforcement officers to scan a license plate and immediately view their paid/unpaid status. 

Yellow guest passes may also be purchased that will allow you to park in any Blue (student) lot. You should not park in a metered spot if you have purchased a yellow guest pass. Library visitors with a yellow pass can park in Garage I. A list of alternative Blue lots can be found using the FAU Parking and Transportation Services' campus wide parking map. Please see their main website at fau.edu/parking or click here. 

My Article Request was canceled because of Copyright Limitations. Why was that?

Interlibrary Loan reserves the right to refuse to process a request for a photocopy of an item, if, in its judgment, fulfillment of the order would involve violation of copyright law. All article requests must also be for a single article or book chapter only.

How do I sign up for an ILL Account? (Medical Library)*

Click on the red “Create an ILL Account” hyperlink on the Interlibrary Loan homepage. Then look for the red “Click Here” hyperlink at the bottom of the next page. Fill in the form and hit “submit.” If you have questions about the process or experience a problem, please contact Tiffany at 561-297-3642 or email at tfollin@health.fau.edu. 

The interlibrary loan office can also be contacted directly at 561-297-0563, as well as the Circulation desk at 561-297-6911. 

Does the medical library have any tutorials on specific databases or resources? *

Yes, the department provides online tutorials in our Guides. We are also working to create video tutorials. If you have suggestions for video tutorial topics for learning and exploring library resources, please feel free to email Tiffany Follin at tfollin@health.fau.edu for consideration.